Privacy Policy

1. Who We Are

Scrap My Car NZ operates the website at https://scrapmycar.nz and provides scrap car removal and vehicle recycling services throughout New Zealand. We are committed to complying with the New Zealand Privacy Act 2020.

2. Information We Collect

When you request a quote or use our services, we may collect:

• Your full name, phone number, and email address
• Your pickup address and location
• Your vehicle’s registration number and related details
• Payment information necessary to complete transactions
• Any additional information you provide in your enquiry

We also collect non-personal technical information such as browser type and pages visited when you use our website.

3. How We Use Your Information

We use your personal information to provide scrap car valuations and quotes, arrange and complete vehicle collections, process payments, complete NZTA MR15 disposal documentation, communicate with you about your booking, improve our services, and comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it with our drivers and operational staff for collection purposes, NZTA as required by law, our licensed vehicle recycling partners, and payment processing providers. All third parties handle your data securely and in accordance with New Zealand privacy law.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access or disclosure. Our website uses HTTPS encryption and data is stored on protected systems. No method of transmission or storage is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. Vehicle transaction records are typically retained for 7 years in compliance with New Zealand tax requirements.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of personal information we hold about you, and to lodge a complaint with the New Zealand Privacy Commissioner. To exercise these rights, contact us at info@scrapmycar.nz or call 0800 000 523.

8. Cookies

Our website may use cookies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, though this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective from the date posted on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy? Contact us at info@scrapmycar.nz, call 0800 000 523, or visit our contact page. If you are not satisfied with our response, contact the New Zealand Privacy Commissioner at www.privacy.org.nz.